Senior Customer Associate
Company: Owens Corning
Location: Toledo
Posted on: October 10, 2024
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Job Description:
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our
customer needs andcreates solutions in the best interest of our
customers and Owens Corning.This position engages and collaborates
with external customers and internal partners to make Owens Corning
the supplier of choice. The Customer Associate is a team player,
adaptable to change, and is an active learner who seeks out and
learns market trends and behaviors. This role is part of Customer
Operations within the Supply Chain Team.This person will interact
with customers that speak both English and French and must be
fluent in both languages.
Reports to:Customer Service Team Leader
Span of Control:Individual role with assigned responsibilities
Location:Toledo, OH preferred, open to remote work location
JOB RESPONSIBILITIES
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to "sell" to the customer
Take proactive actions to meet customer needs and concerns creating
win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what
it takes to ensure their success
Develop customer trust by consistently following through on actions
and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to
support a waste free environment
Identify and take action to eliminate non-value added activities
within day to day operations
Identify opportunities for, develop, maintain and execute Standard
Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Owens Corning safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
EXPERIENCE:
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
About Owens Corning
Masonite is now proudly part of Owens Corning. Owens Corning is a
global building and construction materials leader committed to
building a sustainable future through material innovation. Our four
integrated businesses - Roofing, Insulation, Doors, and Composites
- provide durable, sustainable, energy-efficient solutions that
leverage our unique material science, manufacturing, and market
knowledge to help our customers win and grow. We are global in
scope, human in scale with more than 25,000 employees in 31
countries dedicated to generating value for our customers and
shareholders, and making a difference in the communities where we
work and live. Founded in 1938 and based in Toledo, Ohio, USA,
Owens Corning posted 2023 sales of $9.7 billion. For more
information, visit.
Owens Corning is an equal opportunity employer.
Keywords: Owens Corning, Troy , Senior Customer Associate, Other , Toledo, Michigan
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