Retail Support Associate - Ready to Wear, Somerset Collection - Full Time
Company: Macy's
Location: Troy
Posted on: November 20, 2024
Job Description:
Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future
with bold representation for all. This is our Mission Every One. We
know that each person here is unique. We respect and invest in each
individual to create growth, pride and satisfaction. If we are able
to bring our whole selves to work, it translates into a more
abundant and wider array of ideas and energy for all to benefit
from. Our success will be built on amazing colleagues, working
together.
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Job Summary
As a Macy's Ready-to-Wear Selling Support colleague your primary
role is to guide and inspire our customers to make style a source
of creative energy in their lives. With a passion for gracious
service, an interest in fashion, styling talent, and product
knowledge, you will deliver a memorable shopping experience through
the art of conversation by always being welcoming, engaging,
inquisitive, and creating that human connection that our customers
are seeking when shopping in our stores. You will be responsible
for actively circulating the sales floor, determining the
customer's needs, sharing the benefits of our loyalty programs, and
supporting the shopping experience from start to finish. You will
also deliver operational excellence by leveraging our stores
fulfillment system, merchandise standards, including floor and
fitting room upkeep.
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We're looking for flexible team players who thrive in our
fast-paced environment, can switch between multiple tasks, and can
work various shifts including nights, weekends and holidays.
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What we can offer you
- An inclusive, challenging, and refreshingly fun work
environment
- Competitive pay and benefits rooted in principles of
equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision,
and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and
legal/financial advice)
- Resources for continuous learning, career growth, and
leadership development
- Paid Time Off -
- Fully-Funded education benefits - may include 100% of tuition,
books, and fees
- Colleague Resource Groups (CRGs) and give-back/volunteer
opportunities
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What you will do
- Customer -Service:Make the customer -the number -one priority.
-Greet -and assist -customers, recommend items, assist customers
with -locating product and upsell -
- Leverage apparel productknowledge to -increase sales -by
educating and assisting the customer -in the fitting room.
-Demonstrate full understanding of -store -products, -services,
-loyalty programs
- Be proficient in Macy's point -of -sale systems and company
devices to wrap up sales in a warm celebratory fashion -
- Make product recommendations and offer customer options using
knowledge of trend and key items to help customers -find what they
-need -
- Achieve goals on a daily/weekly basis -
- Sales Support: -Maintain and recover -the -selling floor,
-ensuring all sizes, colors and styles -are -represented
- Respond to customer requests for additional merchandise or
other assistance, including sharing how to use the Macy's App to
shop and compare
- Maintain -selling floor -presentation following company
-merchandise -directives
- Ensure fitting -roomsare -customer-ready -by promptly clearing
-merchandiseand -returning -it -to the appropriate area -on the
selling floor
- Maintain -communication -with store -leadership team including
-Customer -Experience Managers -and -Style Merchandise Managers
-for -support -on driving -sales
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Skills You Will Need
- Product Knowledge: Good understanding of the products you are
selling and be able to give expert guidance to customers based on
their wants, features, and choices. -
- Sales: -Ability to build relationships with customers, achieve
sales goals, and participate in pre-selling and sales-boosting
events.
- Technology: -Utilize point of sale technology and applications
to help in selling and fulfilling customer orders. -
- Continuous Learning: -Self-driven to keep up with product
knowledge and trends and stay current with all training through
Macy's educational resources. -
- Interpersonal Skills: -Excellent interpersonal skills, with the
ability to work effectively with colleagues at all levels and
across departments.
- Collaboration: -Partnership with the total team to drive sales
and deliver the customer experience.
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Who you are
- Focused on upholding Macy's dedication to fulfilling ideals of
diversity, inclusion and respect that our company aspires to
achieve, every day in every store and office, with every customer
and associate.
- Flexible availability, including days, evenings, weekends and
holidays with regular, dependable attendance and
punctuality.
- Enjoy meeting people, learning about them, and sharing
information. -
- Resourceful and eager to start a new venture and can adapt to
changing priorities; you can work on your own but are great with
team dynamics.
- You can handle electronic devices with no problem.
- Must be able to (1) understand and communicate effectively with
customers, co-workers, and supervisors, and (2) read and understand
employment policies and safety rules/procedures in English.
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Essential Physical Requirements
- Prolonged periods (at least two consecutive hours) of
standing/walking around the store or department.
- Frequent use of computers and handheld electronic
equipment.
- Reaching, including above eye level, crouching, kneeling,
stooping and color vision.
- This position requires lifting, constant moving, standing,
reaching with arms and hands, stooping, kneeling, crouching, and
climbing ladders. -
- Lifting and moving items weighing up to 30 lbs.
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About Macy's
Now is an exciting time for a Macy's career as we continue to focus
on creating exciting and memorable experiences for every Macy's
customer, whether their journey starts online or in the store. Our
opportunities in Sales, Merchandise, Operations, Customer Service,
Warehouse, Marketing and other areas let you express your
creativity and commitment to excellence, grow your career and make
a difference to your Macy's colleagues and customers.
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Bring your creativity, energy and ideas to the Macy's team - Apply
Today! -
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STORES00
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-This position may be eligible for performance-based
incentives/bonuses. Benefits include 401k,
medical/vision/dental/life/disability insurance options, PTO
accruals, Holidays, and more. Eligibility requirements may apply
based on location, job level, classification, and length of
employment. Additional benefit details are available at
macysJOBS.com.
Keywords: Macy's, Troy , Retail Support Associate - Ready to Wear, Somerset Collection - Full Time, Hospitality & Tourism , Troy, Michigan
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